Refund Policy

Thank you for shopping with LMJ International Trading Inc. We strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds

  • Refunds are available for eligible products within 15 days from the date of delivery.
  • To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as when received.
  • Certain products may be non-refundable or only eligible for store credit. These include list any non-refundable items, if applicable.

2. How to Request a Refund

  • To initiate a refund, please contact us at mjunliu1122@gmail.com with your order number and reason for the request.
  • Include photographs of the product if the refund is due to damage, defect, or incorrect item.

3. Refund Process

  • Once your request is received and approved, we will notify you of the approval and provide instructions for returning the product.
  • You are responsible for paying the return shipping costs unless the return is due to our error or defective product.
  • Refunds will be processed within Insert number days after we receive the returned item and verify its condition.

4. Refund Method

  • Refunds will be issued to the original payment method used at the time of purchase.
  • Please note that it may take additional days for the refund to appear on your statement, depending on your bank or credit card issuer.

5. Exceptions and Non-Refundable Items

  • Gift cards, downloadable software, or digital products are non-refundable.
  • Items damaged due to misuse, improper handling, or normal wear and tear are not eligible for refunds.

6. Cancellations

  • Orders can be canceled before they are shipped. To cancel an order, contact us at mjunliu1122@gmail.com as soon as possible.
  • Once an order has been shipped, a refund will only be processed after the product is returned and inspected.

7. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time without prior notice. The latest version will be posted on our website, and the effective date will be updated accordingly.

8. Contact Us

If you have any questions or need assistance regarding refunds, please contact us at: mjunliu1122@gmail.com.